CARMEN ESSENCE LLC strives to ensure your satisfaction with our women’s short-sleeve apparel. This Refund and Returns Policy outlines the process for returns, exchanges, and refunds.
1. Return Eligibility
- Items are eligible for return or exchange within 30 days of delivery.
- Items must be unused, unwashed, and in original condition with tags attached.
- Exceptions: Underwear, personalized/monogrammed items, and final sale items are non-returnable.
2. Return Process
- Contact us at info@carmenessence.xyz or +1 517-391-7741 to initiate a return and receive a Return Merchandise Authorization (RMA) number.
- Package the item securely with the original packaging and include the RMA number.
- Use the prepaid return label provided (U.S. customers only; a $5.99 return shipping fee may be deducted from your refund).
- Ship to: CARMEN ESSENCE LLC, 720 E Euclid Ave, Des Moines, IA 50316.
3. Refunds
- Refunds are issued to the original payment method within 7-10 business days of receiving the returned item.
- Original shipping costs are non-refundable unless the item is defective or incorrect.
- Refunds include the item price minus any return shipping fees.
4. Exchanges
- Exchanges are subject to availability. If the requested item is unavailable, we will issue a refund.
- Follow the same return process and specify the desired exchange item.
5. Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will provide a prepaid return label and offer a full refund or replacement at no cost.
6. International Returns
- International customers are responsible for return shipping costs unless the item is defective or incorrect.
- Contact us for instructions before shipping.
7. Contact Us
For return inquiries, contact:
- Email: info@carmenessence.xyz
- Phone: +1 517-391-7741
- Address: CARMEN ESSENCE LLC, 720 E Euclid Ave, Des Moines, IA 50316